Five tools inside

Set your own time and money limits at Luckyred Casino

Play only from 18, and every account holds deposit limits, loss limits, session reminders, self-exclusion and reality checks.

Set a limit now

Licensed & auditedLicensed by Anjouan Offshore Finance Authority (ALSI-164466), audited by eCOGRA, SIQ, and iTech Labs.

Four essentials

Your essentials before the first spin

Four essentials settle age, licence, help and where to ask about limits.

Minimum age18+

LicenceAnjouan Offshore Finance Authority, ALSI-164466

Gambling Helpline Aotearoa0800 654 655

Limit questions[email protected]

Support built in

Every limit and control tool in your account

Most players worry that limits are hard to find, and here they sit in one place.

Money in, capped

Cap how much reaches your balance each day, week or month, and switch it on before a session rather than after a costly one.

Loss limits

Set a ceiling on what you are prepared to lose, so a bad run stops at a figure you chose while calm.

Session reminders

Receive a quiet notice after a set time in play, useful when a quick session quietly stretches into an evening.

From playing to excluded

Close your account to play for a period you choose, blocking access rather than relying on willpower alone.

Prompted, not assumed

Get an on-screen prompt showing your time and spend, which helps when you want a fresh check mid-session.

Quick steps

Set a deposit limit in four calm steps

You will know exactly where to go and what to confirm before you play.

Where is your profile?

Open your profile menu from the lobby and check that your details are correct before you change anything.

Match the limit to the worry

Pick deposit, loss or session time, and read each description so the choice matches the worry you actually have.

Shorter rather than looser

Choose how long the limit should apply, and remember that a lower cap is the safer starting point.

Your moment of certainty

Confirm the change and note what you set, so the figure you agreed with yourself is easy to recall later.

When play turns into pressure, stop and reset

Catching these signs early keeps a hobby from becoming a burden. Gambling is entertainment with a cost, not income. Setting a limit or taking a short pause is a sensible first step, and you can arrange either inside your account without explaining yourself to anyone.

Read through and see whether any of these sound like your last few sessions.

Chasing a loss with a bigger deposit
Playing longer than you planned again
Hiding your play from family
Borrowing money to keep going
Feeling flat when you are not playing
Losing track of time at the screen
Spending money meant for bills

Keep the account in adult hands only

Send identity documents early. Give us proof of identity before a first withdrawal, because the age of 18 is checked when the account is opened and again when documents arrive. Accounts only activate once identity and age are verified.

When a device is shared at home. Install blocking software on the shared computer and on phones that a young person uses, so casino pages and betting sites simply will not load. Ask your internet provider or a device shop which filter suits your household.

Support for partners and friends. Talk to the person you are worried about at a calm moment, without blame, and ring the Gambling Helpline Aotearoa on 0800 654 655 yourself for guidance. It answers at any hour and you can text 8006 free.

Free support nearby

From playing alone to talking it through

Reaching out costs nothing, and Luckyred Casino keeps support details visible beside every limit tool.

Gambling Helpline Aotearoa

Ring this free line any hour of the day or night for confidential advice and referrals, whether you gamble yourself or someone you care about does. 0800 654 655 gamblinghelpline.co.nz

Problem Gambling Foundation

Book free counselling, peer and cultural support through a nationwide network of clinics, and reach the team by freephone or text during weekday business hours. pgf.nz

Safer Gambling Aotearoa

Browse a Health New Zealand information site written for people who gamble and their whānau, covering signs of harm, practical tips and a local support finder. safergambling.org.nz

How long do you want to step away?

Short time-out in the account. Choose a pause of hours or days when you want a breather rather than a full stop. Open your account settings, switch the time-out on and the site closes to you for the period you pick.

Can I come back before it ends? Pick self-exclusion when you need a long break of up to two years. Ask support to apply it, and it stays in place for the whole period; once it starts, it cannot be lifted early.

No register, so exclude in your account. No national register covers players here, so the casino account is where your exclusion sits. Set it through support, and use the gambling helpline for guidance on staying stopped.

Reading before play

Ask these before you shorten your play

Straight answers on limits, age checks and closing, so no surprise waits for you.

Once I exclude myself, can I lift it before the date?+

No. A self-exclusion stays locked for the full stretch you picked, and nothing shortens it. Our support team cannot reopen play early, so choose a period you can live with rather than your shortest option.

Does excluding here stop me at other casinos too?+

No. New Zealand has no national self-exclusion register, so this self-exclusion lives inside your Luckyred Casino account only. Every exclusion is set in the casino account where you make it, and other operators would need their own separate request from you.

Why do you want my ID before I can play?+

Because the law here requires age and identity to be confirmed before an account is activated, and our floor is 18+. Sending proof of identity, address and your card photo early keeps the check quick. It also keeps the account in adult hands, which is the whole point.

How do I shut my account permanently, not just pause?+

Email [email protected] and ask for your account to be closed for good. Write it from your registered email address so we can match it to your file. Support runs round the clock and will confirm once the closure is done.

Can I fix my deposit limit on my phone, or only on a laptop?+

Yes, the mobile version carries the same account section as the desktop one. Open your profile, pick the limits area and change the figure there, with no need to switch devices. Session reminders and reality checks sit in that same place.

If I take a break, what actually changes in my account?+

A pause blocks deposits and play for the short period you choose, while your history and balance stay where they are. The break lifts on its own at the end of it, and play is possible again then. A self-exclusion, by contrast, is the longer, harder stop.